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What data we process when you visit this site or write to us, what we use it for and how to exercise your rights.

Last updated:

Who is responsible

Walaá SAS (Colombian tax ID, NIT, 901452575), based in Bogotá, Colombia, is the controller of the personal data collected through walaa.com.co.

For any privacy matter, write to comercial@walaa.com.co or call +57 601 4246770.

What data we process

This site has no forms and no user accounts. We only process:

  • The data you give us when you write to us on WhatsApp or by email, or call us: your name, your number or email address and what you tell us about your project.
  • The technical data the server logs when you visit the site (IP address, browser, page and time), which the hosting provider uses to deliver the site and protect it from abuse.

Cookies and browser storage

The site does not use cookies or any analytics or advertising tools.

It stores a single preference in your browser, “walaa-idioma”, to remember the language you chose so it doesn't suggest it again. It's strictly necessary, doesn't identify you and you can delete it in your browser settings.

What we use the data for

  • Replying to your messages and calls, and preparing a proposal if you ask for one.
  • Managing our business relationship if we work together.
  • Keeping the site available and secure.

We don't sell or share your data, and we don't use it to send you advertising without your consent.

Legal basis

In Colombia, we process your data with the authorization you give us when you write to us or call us, under Law 1581 of 2012 and Decree 1377 of 2013. If you are in the European Union, the basis is taking steps at your request before entering into a contract, and our legitimate interest in keeping the site secure (Article 6(1)(b) and (f) GDPR).

Who we share it with

Only with the providers we need to operate, acting on our behalf:

  • WhatsApp (Meta), if you write to us there.
  • Our email provider.
  • Cloudflare, which hosts and delivers the site.

Some of these providers are outside Colombia or the European Union. We work with them under their data protection terms.

How long we keep it

Messages, for as long as the conversation or business relationship lasts, and afterwards for as long as the law requires. Server logs, only as long as the hosting provider needs them to run and protect the site.

Your rights

You can access, update, correct and delete your data, ask for proof of your authorization, withdraw it and find out how we use your data. If you are in the European Union, you can also ask us to restrict processing, object to it and request data portability.

To exercise them, write to comercial@walaa.com.co. Under Colombian law, we answer queries within 10 business days and complaints within 15.

If you are not satisfied, you can contact Colombia's Superintendence of Industry and Commerce (SIC) or the data protection authority in your country.

Changes to this policy

We may update this policy. The current version is the one published here, with its last updated date.